Senior Product Owner - AI Platform, Data Engineering & ML Ops

Job Title: Senior Product Owner - AI Platform, Data Engineering & ML Ops
Salary: £65,900 - £78,000 + up to 15% bonus + Private Medical
Location: Hybrid - travel to Manchester and London required on occasion (Ideally Manchester once a week) 
Working Hours: Monday - Friday, 37.5 hours per week (9:00am – 5:30pm)
Job Status: Permanent

At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars...) 

Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country. 

We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know-how at 130+ stores (Marshall) with a market-leading digital experience from a much-admired brand (cinch). 

The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.

What you’ll be working on

• Own the AI Platforms, ML Ops and Data Engineering, vision and roadmap.
• Build and curate a unified data layer (pipelines, features, registry, observability) that provides the customer and product intelligence needed for accurate, scalable and safe AI experiences.
• Define our AI strategy across predictive (propensity, pricing, churn), generative (LLM/RAG chatbots, assistants) and agentic (Voice AI, automated workflows) to improve conversion, retention, operational efficiencies and customer satisfaction.
• Deliver high‑value AI use cases, including:
  • Top‑of-funnel optimisation to boost engagement and conversion.
  • Experiences that deepen loyalty and improve CRM effectiveness.
  • Voice AI and automation that drive operational efficiency.
  • Identify additional opportunities demonstrating clear ROI, implementation efforts and rationale for prioritisation
• Lead a multidisciplinary squad with strong ML, CI/CD, evaluation, monitoring and Responsible AI standards.
• Set clear success signals and guardrails (conversion uplift, deflection uplift, NPS/CSAT, cost‑to‑serve, safety, drift).
• Translate needs into clear stories backed by instrumentation and A/B testing.

  
  Things we look for in you

• Commercially minded, able to weigh customer value against near‑term gains and long‑term return on investment to prioritise the right AI opportunities.
• Strong facilitator who aligns engineering, design and operations.
• Exceptional communicator who simplifies complex AI concepts into clear narratives for c-suite leadership.
• Data‑driven with a clear understanding of metrics and decision inputs.
• Obsessed with the “why” and cutting through ambiguity.
• Inclusive, proactive leader who brings multidisciplinary teams with them.

   

  things we’d love to see

• Experience delivering predictive, generative (LLM/RAG) and/or agentic/Voice AI products in a B2C retail focussed business.
• Understanding of ML Ops (feature stores, CI/CD, monitoring, evaluation).
• Strong build-vs‑buy judgement for AI platforms and vendors.
• Experience operating in regulated environments with Responsible AI awareness.
• Ability to craft clear narratives and influence senior stakeholders.

Location: We have offices in London, Manchester, Bedford and Hook. Most of our Product & Engineering teams are based in Manchester but we are actively expanding our presence outside of Manchester. We welcome applicants from across the UK who can work in a hybrid model. Subject to government guidance, this hybrid working model will expect employees to spend a few days a month in the office alongside colleagues, while the others can be worked from home. You’ll typically have a base office, which is the one that is closest to you.

Selection process: this will typically involve an initial chat with one of our recruitment team followed by a selection of competency-based interviews with stakeholders and the hiring manager.

Building the right workplace: Feel you would be good for this job but don’t meet every single requirement? We know some people can be put off applying for roles unless they can tick every point on the job description. We want to build an inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align, we encourage you to apply anyway. You might just be who we’re looking for.

cinch and Rewards
cinch’s benefits programme sees that our people are supported both in and out of work. That’s what a faff-free life is all about. We offer:

• Competitive salaries and bonuses
• A company pension scheme
• An Employee Assistance Programme
• Access to trained mental health first aiders
• Enhanced maternity, paternity, and adoption leave

And so much more!

cinch and You
In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we are putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry.

cinch and Diversity and Inclusion
cinch wants to help all kinds of people in the UK find and buy a car. So, it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.

And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.