Job Title: Click and Collect Hub Supervisor
Salary: £31,000 per annum
Location: Corby
Hours: 4 on 4 off
Job Status: Permanent
At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars...)
Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country.
We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know-how at 130+ stores (Marshall) with a market-leading digital experience from a much-admired brand (cinch).
The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.
What you’ll be working on
As the Cinch Hub Team Lead, you will be responsible for overseeing and supporting the Customer Advisor and vehicle handover team in providing a best-in-class service to cinch’s customers at our click and collect locations around the country. You will ensure that service from the C&C location is carried out to the highest standard, through effective stock and time management. You will also carry out vehicle handovers with our customers where required as well as coordinating local deliveries from the site. You will need to work with cinch and other constellation group colleagues to ensure vehicles are in the right condition at the right time to give the best experience to our customers. Our cinch hubs will form a key part of our network, supporting customers through our faff-free experience.
- Manage and ensure accuracy of Cinch Hub Customer Advisor time management, including sickness and absence reporting
- Ensure security and H&S in the C&C hub, reporting any issues to the relevant departments
- Ensure policies and procedures are being followed appropriately
- Locate and set up vehicle at the click and collect location in the selected collection slot
- Inspect vehicle and ensure the vehicle is fit to handover to the customer
- Record vehicle handover through our systems
- Conduct vehicle handover with the customer, demonstrating key features and answering customer questions
- Utilise group resources to rectify any vehicle issues identified in a timely and cost-effective manner
- Receive and process customer part exchange vehicle through our systems
- Organise the inbound and outbound stock through the hub
- Assist potential customers through the selection and purchasing process online
- Ensure click and collect location is tidy and presentable
- Liaise with customers on courtesy cars both handing over, processing any required documentation and inspecting when returning
- Liaise effectively with other departments within cinch and the wider Constellation Automotive Group
Things we look for in you
- Held a full UK licence for more than 2 years, with 9 or less points
- Exceptional customer service skills
- Punctual with great time management skills
- Organised and proactive
- Strong communication skills
- A ‘can-do’ attitude
- Ability to work alone or within a team
cinch and Rewards
cinch’s benefits programme sees that our people are supported both in and out of work. That’s what a faff-free life is all about. We offer:
- Competitive salaries and bonuses
- A company pension scheme
- An Employee Assistance Programme
- Access to trained mental health first aiders
- Enhanced maternity, paternity, and adoption leave
And so much more!
cinch and You
In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we are putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry.
cinch and Diversity and Inclusion
cinch wants to help all kinds of people in the UK find and buy a car. So, it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.
And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.