Job Title: Operations Manager
Salary: £48,000 - £50,000 + Cash allowance or Company car
Location: Corby
Working Hours: 4 on 4 (06:00-18:00)
Job Status: Permanent
At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars...)
Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country.
We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know-how at 130+ stores (Marshall) with a market-leading digital experience from a much-admired brand (cinch).
The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.
What you’ll be working on
The cinch Corby estate is the centre of cinch operations, it is imperative that we continue to find synergies to push the operational efficiency, volume and quality to support business success. You will be responsible for the day to day operation and the delivery of volume and quality targets. As well as preparing in excess of 800 retail units per week you will be expected to support on aftersales, despatch, post-sale repairs and route cause analysis to ensure preparation standards meet customer expectations and post-sale costs are kept under control.
Role Responsibilities
- People leadership of the departmental managers and team leaders, ensuring a culture of self-improvement, training, teamwork, coaching, mentoring and succession planning to maintain the highest level of staff engagement at all levels of the (300+) FTE staff and supplier staff headcount.
- Be consistent with the cinch values to guarantee market leading operational excellence and best in class customer experience
- Set prioritisation of work across multiple processes and teams ensuring operational efficiency and coverage
- Ensure adherence to quality standards and apply continuous improvement to meeting these standards
- Ownership of post sales repairs both pre and post-delivery allowing delivery timeframes to be met and customer satisfaction to be achieved. Management of customer facing elements of these processes
- Work with finance team to ensure cost tracking, benefits and efficiency of changes, KPI’s and utilisation of resource
- Produce insightful data and slide decks for both internal comms and wider stakeholder updates
- Working closely with the cinch leadership team to understand support common objectives and keep aligned as well as working with onsite peers to ensure all areas across prep, store and logistics are supported adequately
- Working in collaboration with other departments, divisions and group companies, to drive efficiency and process standardisation including use of new technology
- Accountable for safety, wellbeing and legal compliance of all staff, suppliers and customers onsite
- Own, support, manage and communicate project initiatives, manage and lead any ad-hoc projects. Produce reports detailing the results of any said projects
- Flexible working is required to cover a 24/7 operation
Things we look for in you
TECHNICAL SKILLS REQUIRED
- Leadership and people development
- Data and Analysis
- Strong Communication through multiple channels
- Computer and digital competency
- Financial Acumen
- Problem Solving
- Delegation and Time management
KNOWLEDGE AND EXPERIENCE
Essential:
- Exceptional People and Team Leadership experience
- Operational Management and Leadership
- Ability to monitor, forecast, budget and identify trends and opportunities
- Articulate, with ability to communicate effectively in all and any scenario whether in person or via other communication channels
- Ability to understand and resolve complex problems at route cause
- Focused mindset of service improvement, continuous improvement and operational excellence
- IT skills and data literate
- Full UK driving license
Preferable:
- Operational experience on a large scale
- Motor industry knowledge and technical experience useful
- Continuous Improvement systems (Six Sigma/Lean etc)
STAKEHOLDER ENGAGEMENT
You will need to work closely with your dedicated business partners from finance and HR, have strong relationships with centralised functions, Inventory team, Retail Support, Group procurement, Group health and Safety, Yard, Logistics and others as well as aligning with other prep centres.
cinch and Rewards
cinch’s benefits programme sees that our people are supported both in and out of work. That’s what a faff-free life is all about. We offer:
- Competitive salaries and bonuses
- A company pension scheme
- An Employee Assistance Programme
- Access to trained mental health first aiders
- Enhanced maternity, paternity, and adoption leave
And so much more!
cinch and You
In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we are putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry.
cinch and Diversity and Inclusion
cinch wants to help all kinds of people in the UK find and buy a car. So, it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.
And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.